Lumibrite

LumiBrite is the latest development in Seiko luminous paints. Conventional luminous paints all used to rely on radioactive substances to generate their afterglow. Then came fluorescent paints that glowed in the dark by releasing light energy stored while the surrounding light was bright. Their freedom from radioactivity and its potential hazards was a great advantage, but their glow tended to be short-lived, fading rapidly as the stored light-energy was discharged. LumiBrite is a dramatically improved fluorescent luminous paint that quickly absorbs more of the light-energy falling on it and glows brighter, for much longer, in the dark. Safe and harmless to human beings and the environment, it is completely free of radioactivity and can be used without restriction--covering the entire dial, for instance.

A LumiBrite dial will glow at its full brightness after only brief exposure to bright light. For instance, just ten minutes under normal room lighting will often be enough--much less under sunlight. LumiBrite, as its name suggests, starts glowing brightly in the dark, and fades slowly. It is the ideal successor to both radioactive luminous paint and conventional fluorescent paints.

Water Resistance

To confirm the degree of water resistance of your Seiko watch, and the recommended conditions of use, please check the marking on the back of your watch case and refer to the following table.

Marking on Case Water Resistance Accidental Splashes and Contact with Rain Swimming, Yachting, Taking a Shower Bathing and Shallow Diving Scuba Diving Saturation Diving
  Non Water-resistance          
  3BAR not        
5BAR not not      
10BAR not not not    
15BAR not not not    
20BAR not not not    
Diver's Watch 200 meters not not not not  
Professional Diver's Watch 1,000 meters not not not not not

Knowledge Library

Welcome to Support Services. In order to help serve you better, we have assembled the most common questions and answers we are asked by customers. If you still have questions, you are welcome to contact the SCA Customer Service and we will be happy to assist you.

Repairs, Replacements and Adjustments

  • Where can I have my watch repaired?
  • Where can I have my watch strap adjusted?
  • Where can I have my watch battery replaced?
  • Where can I obtain watch parts?
  • Does my watch need to be adjusted for accuracy?

Catalogues, Warranty and Instructions

  • Where can I obtain an instruction booklet for my watch?
  • Where can I obtain watch catalogues?
  • Where can I obtain warranty information for my watch?

General Information on Seiko Watches

  • Where can I obtain information about my watch?
  • What does “Kinetic” mean?
  • What do the different levels of water resistance mean?
  • What is the “Lumi Brite” used in Seiko watches?

Seiko Watch Care and Maintenance

  • Does my watch need periodic check?
  • How should I care for my watch case and band?
  • How does magnetism affect quartz watches?
  • What special care should I give on my watch?

Where can I have my watch repaired?

Seiko Corporation of America (SCA) provides fast and professional after salesservice. If you need your timepiece serviced, there are several things you should remember prior to taking or sending it to Seiko Corporation of America:

  1. A. Fully describe the problems or symptoms you are having with the timepiece.
  2. B. Include your warranty or proof of purchase of the timepiece is still within the warranty period.
  3. C. If mailing, make certain your name and address are shown both on the outside of the packages as a return address and on the correspondence inside describing the problem. Also, keep a record of the case number and the serial number from the back of your watch for reference.
  4. D. Package your timepiece so it is well protected in transit. Please do not send the original gift box as it can not be returned.
  5. E. Always insure the package to protect yourself incase the timepiece is lost in transit and to make tracking possible if necessary.
  6. F. Please address your package to "SCA Service Center". Please do NOT write Seiko on the package.

Please note that you can also have an Authorized Retailer process the repair.

Please use this Service Request Form for information on how to send your timepiece to us for service.

For further information visit our Seiko Service Center Website at SeikoServiceUSA.com.

Where can I have my watch strap adjusted?

We recommend our customers to contact a Seiko appointed dealer to have their watch straps adjusted. If you can not be present when the adjustment is made, please be sure to tell them your exact wrist circumference when you request the adjustment.

Where can I have my watch battery replaced?

To avoid damage caused by battery leakage, it is important to replace the battery as soon as possible. We recommend that you contact an authorized Seiko dealer and request that they use only genuine Seiko batteries.

Where can I obtain watch parts?

We sell a limited number of parts (e.g. Bands, Straps) directly to consumers. Please contact the SCA Service Center at 201-529-3316 to place your order. You may also contact a Seiko Authorized Dealer.

Does my watch need to be adjusted accuracy?

Watch Accuracy depends on the movement used in the watch. Please refer to the information in your instructions book. If the accuracy of your watch is outside the standard range please contact the nearest Seiko Service Center: New Jersey (201) 529-3316 or Puerto Rico (787) 750-7190.

Other Questions

For any further information, please feel free to contact the Seiko at.

SEIKO Corporation of America

  1. 1111 Macarthur Boulevard, Mahwah, NJ 07430, U.S.A
  2. Tel: +1-201-529-3316
  3. Fax: +1-201-529-4525
  4. Email: custserv@seikousa.com | Parts Request Form | Service Request Form
  5. Web: http://www.seikousa.com/

 

Where can I obtain instruction booklet for my watch?

The retailer is supposed to provide an instruction booklet with the watch. If you do not have one, please contact the retailer from whom you purchased the watch. If that is not possible, please contact the nearest Seiko Service Center shown on the Seiko world map. In addition, features and operations as well as instruction manuals for some calibers are available below.

Where can I obtain watch catalogs?

You can view the latest watch catalog at http://digital.olivesoftware.com/Olive/ODN/seiko/

Where can I obtain warranty for my watch?

The warranty booklet should have been provided with the watch by the retailer. If you do not have one, please contact the retailer from whom you purchased the watch. As a warranty booklet cannot be re-issued, please take care not to misplace it during the warranty period.

Other Questions

For any further information, please feel free to contact Seiko at.

SEIKO Corporation of America

  1. 1111 Macarthur Boulevard, Mahwah, NJ 07430, U.S.A
  2. Tel: +1-201-529-3316
  3. Fax: +1-201-529-4525
  4. Email: custserv@seikousa.com
  5. Web: http://www.seikousa.com/

 

Where can I obtain information about my watch?

If you need information on your own watch, please contact the nearest Authorized Seiko Customer Service Center.
Features and operations as well as instruction manuals for some calibers are available below.

What does “Kinetic” mean?

“Kinetic” refers to our latest and most technically advanced watches, which contain their own internal electrical generators--operated by natural wrist movements--making them independent of conventional storage batteries.

What do the different levels of water resistance mean?

Click below to see the table showing the various grades of water resistance provided by Seiko watches, and for the protection they provide in normal use.

What is the “Lumi Brite” used in Seiko watches?

Lumi Brite is a new luminous material, brighter and longer lasting than conventional luminous paints, and completely free of radioactive materials, making it safe for both people and the environment.

Other Questions

For any further information, please feel free to contact Seiko at.

SEIKO Corporation of America

  1. 1111 Macarthur Boulevard, Mahwah, NJ 07430, U.S.A
  2. Tel: +1-201-529-3316
  3. Fax: +1-201-529-4525
  4. Email: custserv@seikousa.com
  5. Web: http://www.seikousa.com/

 

Does my watch need periodic check?

Seiko quartz watches are designed to provide a lifetime of accurate and reliable service. However, every two or three years, or when you replace the battery, you should visit a Seiko appointed dealer or Seiko Authorized Service Center. They will inspect your watch for any worn parts that may need replacement, check whether it needs lubrication, and whether perspiration or water, dust, etc., have penetrated the case.

Please contact the nearest Seiko Authorized Service Center shown on the Seiko world map.
Please note that Kinetic and digital watches should also be given checkups in the same way, as they also can suffer from the same effects of perspiration, dust, etc., and may need to be taken apart and cleaned.

How should I care for my watch case and band?

Metal bracelets should be washed carefully in water. If really dirty, use a soft toothbrush with soap and water to brush away the dirt. Finally, rinse with water and dry carefully with a soft cloth. If your watch is not water resistant, be careful not to get water on the case. Cases should be wiped gently with a slightly moistened soft cloth and then dried carefully.

Leather straps should be slightly loosened in the summer, when they may absorb perspiration. A tight strap not only prevents the passage of air over the strap undersurface but can also cause a perspiration rash on the wrist.

If the strap ever becomes wet with perspiration, wipe it dry with a soft cloth.

When you take off your watch, leave it in a well-ventilated spot. Never put it in a sealed container when it is still damp with perspiration.

Avoid leaving your watch in direct sunlight. The strap color may fade.

How does magnetism affect quartz watches?

It doesn't usually affect digital quartz watches, but it can affect analogue watches, which use a tiny electric motor to turn the hands. Powerful magnetism can affect the performance of this motor.

The good news is that although analogue watches may gain time, lose time, or even stop under the influence of powerful magnetic fields, they will usually return to normal time-keeping as soon as they leave the source of magnetism. (You may need to reset your watch, of course.)

Avoid putting your watch near medical equipment, headphones, loudspeakers, or refrigerator door magnets. Electric mixers and blenders and a wide range of other electrical equipment may also have strong enough magnetism to affect timekeeping.

What special care should I give on my watch?

Shocks: Your watch is a precision measuring instrument. Treat it carefully, and it will serve you well. Avoid undue shocks (such as dropping on hard surfaces). The normal shocks caused by sports like tennis or golf present no threat, but “Twin Seiko” (extra-high precision) watches should not be worn while participating in such sports.

Perspiration: You should aim to protect your watch from heavy perspiration. Please remember to wipe it dry as soon as conveniently possible.

Temperature Extremes: Quartz watches are much less affected by extremes of temperature than mechanical watches, and are designed to keep good time if worn on the wrist for eight hours a day with ambient temperatures between -10°C and +35°C. If removed completely from the wrist, your watch may lose time during the winter, but will return to normal accuracy as soon as you start wearing it again.

If your watch is stored at temperatures outside the normal range (as low as -10°C or as high as +60°C) the electronic components may cease to function normally.

The response time of liquid crystals used in the displays on digital watches at temperatures below freezing is slow, and they tend to look very dark at high temperatures, but normal performance returns at normal temperatures.

Battery life can be significantly reduced at high temperatures (above 40°C), and battery fluid may even leak out.

Chemicals: Chemical substances, gases, mercury, etc., may change the color of cases, bracelets and straps. Mercury (for instance, from a broken thermometer) can cause particularly unsightly grey discoloration of gold plating.

Other Questions

For any further information, please feel free to contact Seiko at.

SEIKO Corporation of America

  1. 1111 Macarthur Boulevard, Mahwah, NJ 07430, U.S.A
  2. Tel: +1-201-529-3316
  3. Fax: +1-201-529-4525
  4. Email: custserv@seikousa.com
  5. Web: http://www.seikousa.com/

Other Questions

For any further information, please feel free to contact the Seiko at.

SEIKO Corporation of America

SCA Service Center

  • 1111 Macarthur Boulevard, Mahwah, NJ 07430, U.S.A
  • Tel: +1-201-529-3316
  • Fax: +1-201-529-4525
  • E-mail: custserv@seikousa.com

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